Caroline Treharne Homeopathy | Terms and Conditions

Thank you for considering working with Caroline Treharne. Please review the following terms and conditions carefully to understand the guidelines and responsibilities associated with our services.

1. Services
Caroline Treharne offers online homeopathic consultations and prescriptions of homeopathic remedies. Please note that our services complement, but do not replace, conventional medical treatment. We encourage all clients to consult with their GP or healthcare provider regarding any health concerns.

2. Booking

Booking an appointment confirms that you have read and agreed to these terms and conditions, which apply for the duration of your engagement with Caroline Treharne. It also affirms that you are voluntarily seeking her services, are mentally capable of entering this agreement, and are not collecting information for any third party. Please ensure the correct time zone is selected when booking.

3. Payment 

Full payment is required 48 hours before the consultation. A payment link will be provided with your invoice, and payment can be made via the website using a debit or credit card. If the invoice is not received, please check your junk folder. 

4. Consultations

All consultations are conducted online via Google Meet. While we make every effort to ensure that the platform functions smoothly, we are not responsible for any technical difficulties or disruptions. We will make all efforts to find alternative methods (e.g., Zoom, Skype) if this happens.  The consultation will start and end at the scheduled times. Late arrivals will still end at the appointed time and incur the full fee. 

5. Prescriptions and Remedies 

We will send your prescription to Helios Pharmacy, and they will contact you direct for payment. Remedies may also be available from Caroline Treharne or can be purchased from any homeopathic pharmacy.

6. Cancellations

Cancellation or rescheduling of appointments requires at least 48 hours' notice. Cancellations made with less than 48 hours' notice will incur a fee of 50% of the consultation cost.

7. Communications and Marketing 

Your email will be added to our client list for updates on consultations, news, and courses. You may unsubscribe at any time. We comply with the General Data Protection Regulation (GDPR) and will not share or sell your data to third parties.

8. Eligibility

By booking a consultation, you confirm that you are at least 18 years of age or have parental/guardian consent if under 18. We reserve the right to refuse service at our discretion.

9. Medication and Treatment Guidance

Homeopathy can be used alongside conventional medicine, and we will not ask you to make any changes to your existing or future medical treatment. It is your responsibility to inform your healthcare provider of any treatments being undertaken. Any changes to medication should be made in consultation with the prescribing practitioner. 

10. Out of Hours and Emergencies 

For urgent queries between appointments, support is available via video call or email. For emergencies, contact your GP or emergency services immediately. For non-emergency situations requiring homeopathic advice where you cannot reach Caroline Treharne, please contact the Homeopathic Helpline at 09065 343404.

11. Code of Conduct 

Caroline Treharne adheres to the Society of Homeopaths' Code of Ethics.

12. Confidentiality 

​All personal details and consultation discussions are confidential and will not be shared unless required by law for the protection of life. UK law requires us to keep consultation notes for a minimum of 7 years, after which they will be confidentially disposed of.

13. Photos/Videos

Photos or videos may be requested to assist in treatment assessment. You have the right to decline. Recording consultations is not permitted unless all parties agree.

14. Disclosure of medical conditions

Prior to beginning treatment, you will be asked to complete an intake form, and we will review your medical history. It is important to provide details about any medical conditions, allergies, undiagnosed symptoms, treatments, medications, or supplements you are currently taking. This information ensures the treatment is both safe and appropriate. Without full disclosure, we cannot be held responsible for any unsuitable treatment.

15. Disclaimer
While we aim to provide the best possible care, we cannot claim, promise or guarantee specific results from homeopathic treatment. Homeopathic advice or treatment provided is not intended as a substitute for professional medical advice, diagnosis, or treatment. Caroline Treharne is not a medical doctor and does not provide medical diagnoses.